Kolectric Research

+44 (0) 23 8066 0127

MC8022 Covermeter

KOLECTRIC
RESEARCH

PRIVACY POLICY

Kolectric Research Privacy Notice 1.04 - last updated 24/05/2018

Thank you for visiting www.kolectric.com

We respect your privacy and are committed to protecting your personal information.

This privacy notice explains how we collect, use and protect information about you when you use this website, make contact or do business with us. It sets out how and why we process personal data and your associated legal rights.

Any personal data that we have access to, which identifies you or enables your identification, will be treated in accordance with this privacy notice.

We may change this privacy notice at any time and by visiting this website you are accepting the version of this notice posted on the site at the time of your visit. We recommend that you review this notice periodically to understand any changes.

We hope you will be reassured by our approach, but if there is anything you think we should change we would appreciate you letting us know and we will do our best to resolve the issue.

You have the right to make a complaint to a data protection supervisory authority. In the UK this is The Information Commissioner. Their details can be found here www.ico.org.uk

Who we are
Kolectric Research is a trading name of Tallix Limited.

Tallix Limited, company number 02797572, is the data controller for kolectric.com, associated websites and all Kolectric Research business.

Unit 44, New Forest Enterprise Centre, Chapel Lane, Totton, Southampton, SO40 9LA

For data protection matters, you can contact us using the details on our contact page.

When you use our website
We do not collect personal data from your general use of our website. This means we cannot identify you as an individual from the data we process unless you provide that information by deliberately contacting us.

We do use a third party service, Google Analytics, to provide anonymised data to help us understand how visitors interact with our website and how we can change and improve it.

How we use cookies
A "cookie" is a small data file which a website can store on your computer. They can be used to control how a website shows information to you, remember your preferences and analyse how the website is used.

We use tracking cookies to help us understand how our website is being used so that we can improve it and better serve our customers’ needs. Our cookies do not give us access to your computer and do not reveal your personal information to us.

You can choose to accept or decline cookies. Most web browsers accept cookies by default, but you can usually modify your browser settings to decline cookies if you prefer. Some (“strictly necessary”) cookies just help to make a website usable, for example by providing navigation, storing information between one webpage and another, enabling secure delivery of information or protecting against malicious attacks. If you decline all cookies, the website may not function as intended.

Links to other websites
Our website may contain links to other websites of interest, but we do not have responsibility for, or control over, third party websites. You should make sure you are happy with the privacy notice provided by the relevant data controller for any website you visit.

When you contact us
If you call, email or write to us, use our website contact page, or respond to our advertising, we will make a record of the information you give us ("contact details"), potentially including your name, phone number, email address and postal address and, in some cases, the IP address used to send emails. We may transfer the contact details you provide to one of our trusted rental and reseller partners.

We use your contact details to understand and respond to your enquiries in our legitimate interest to manage our business.

We use third party services to detect malicious and spam content in emails which are sent to us. They may use IP addresses embedded in your email. This is in our legitimate interest to keep our business secure and efficient.

If we want to use your contact details to send you marketing information, we will ask for your permission (“consent”). We will then only send you marketing information if you agree. You have the right to change your mind at any time and withdraw your consent. You can do this by contacting us directly, emailing us at info@tallix(dot)co(dot)uk with 'unsubscribe' in the subject line or using an unsubscribe link in our marketing emails.

We keep contact details until we think they are no longer necessary or useful, usually 2 years after we have contact from you, or until you withdraw consent. This enables us to follow up any enquiry you have made, conduct business analysis and planning and allows for the possibility of providing further information that may be of interest to you.

When you do business with us
If you ask us to do something prior to entering into a contract, such as creating estimates, proposals or quotations, we may need to process your personal data to respond efficiently and accurately to your request.

If we enter into a contract, for example, if you place or accept an order for products or services, then we may need to process your personal data to fulfil that contract.

The necessity of processing personal data for the potential or actual contract will be the lawful basis for processing in these cases.

We will retain personal data necessary for contracts until any period of contractual responsibility lapses (e.g. warranty, support, NDA), or for our normal period of business record keeping, typically 10 years, whichever is longer.

Who has access to your information
Within our own business, only staff that have a specific reason to access personal data will do so.

We use third party service providers to enable and operate our business, and they may process personal data in accordance with our instructions and their own privacy arrangements which we have approved. This may include IT suppliers, legal and financial service providers, marketing agencies, logistics providers, payment service providers, etc.

We do not sell, rent or transfer personal data to third parties for their own purposes, with the limited exceptions listed below.

We may transfer any contact details you provide to us to our trusted sales representatives, so that they can offer you Kolectric Research products and services.

Personal data could be transferred to another legal entity if we transfer all or part of our business, for example by sale, reorganization, merger or similar event.

We may provide personal data to a third party if required by law, or where we believe it is necessary to enable legal action against anyone damaging or interfering with our business or our customers, or to establish, exercise or defend legal claims.

Processing of data outside the EU
If you are based in the EU, we will not transfer your personal data outside the EU for processing, unless you specifically request this in writing, e.g. for logistics reasons.

If you are based outside the EU, we may transfer your personal data outside the EU for processing by a trusted local sales partner.

Your rights
EU and UK data protection legislation provides you with certain rights over the processing of your personal data, and we have an obligation to ensure you are aware of those rights, as follows:

Your right of access: You can ask us to confirm if we are processing your personal data and you can ask for a copy of the data we have on record.

Your right to rectification: If you think the data we hold is incorrect, you can ask us to fix it.

Your right to erasure or to restrict processing: You have the right to ask us to delete your data, or alternatively, limit what we use it for.

Your right to object: You have an absolute right to stop your personal data being used for direct marketing. You can also ask us to stop using your data for some other purposes, though our obligations depend on why we are using your data and our lawful basis for using it.

Your right to data portability: you can ask us to provide you, or another data controller, with your personal data in a structured, commonly used, machine readable format. This right only applies to personal data which you have provided to us and that we process either with your consent or for the performance of a contract.

Your rights relating to automated decision making including profiling: Whilst you have rights in this regard, we do not use automated decision making or profiling.

If you want to discuss or request any of the above, we would prefer to receive your request in writing by email, but you can make the request by any of our usual contact methods.